The HEC Paris experience
Our participants get the opportunity to learn, not only from top faculty, but also from their classmates. Each program provides a multicultural and interactive environment where participants from different backgrounds, sectors and countries can share best practices and build up a valuable network of peers.
Upcoming Events
Unlocking the Potential of Innovation with Venture Investments
![Yahoo! Calendar](http://calendar.yahoo.com/?v=60&view=d&type=20&title=Masterclass - Delivering Exceptional Customer Experiences&st=20230516&dur=&desc=<p><img alt="customer" data-entity-type="file" data-entity-uuid="a5aaa0f2-cfe4-472a-94c5-a33dfe7c3408" src="/sites/default/files/inline-images/Template-Masterclass-00.jpg" /><br />
In today’s business landscape, delivering exceptional customer experiences has become a key differentiator for companies looking to stand out in a crowded market. Companies that prioritize their customers and create a culture of service excellence are more likely to foster long-term relationships and drive business growth. This masterclass is designed to help business leaders understand how to put customers at the center of their growth strategy. During the session, attendees will gain insights into best practices for delivering exceptional customer experiences that drive business success, including building a customer-centric organization, empowering employees to provide outstanding service, and leveraging novel technologies to measure and improve service delivery.</p>
<p>The masterclass will begin by defining what it means to be customer-centric, why it is important for business success, and what are the key challenges to get there and how to overcome them. We will focus on the importance of empowering employees to deliver outstanding service and discuss the criticality of leadership in creating a culture of customer service excellence. Finally, we will explore the role of novel technologies in measuring and improving service delivery and discuss the latest tools and technologies for enhancing the customer experience, including AI and automation. During the masterclass, we will see several examples of best practices from leading organizations.<br />
</p>
<p><strong>Event Details</strong></p>
<ul>
<li>Day: Tuesday, May 16, 2023 </li>
<li>Venue: HEC Paris in Qatar</li>
<li>Time: 5:30 PM to 7:30 PM</li>
</ul>
<p><strong>Agenda</strong></p>
<ul>
<li>5:30 - 6:30 pm Masterclass</li>
<li>6:30 - 6:40 pm Q&A</li>
<li>6:40 - 7:30 pm Networking</li>
</ul>
<p>Upon registration, attendees will receive an email containing details of the event. <br />
</p>
<p><strong>Contact Us</strong><br />
Please feel free to contact us for any further information:<br />
Email: <a href="mailto:qatar-events@hec.fr">qatar-events@hec.fr</a> | Phone: +974 4141 3200 | Web: <a href="https://www.qatar.exed.hec.edu">qatar.exed.hec.edu</a><br />
Follow us on <a href="https://www.facebook.com/HECParis.inQatar">Facebook</a> | <a href="https://www.instagram.com/hecparisqatar/">Instagram</a> | <a href="https://www.linkedin.com/showcase/hecparis-inqatar/">LinkedIn</a></p>
&in_loc=HEC Paris In Qatar){kind=link}
![iCal Calendar](data:text/calendar;charset=utf8,BEGIN:VCALENDAR%0AVERSION:2.0%0ABEGIN:VEVENT%0AURL:http://carlsednaoui.github.io/add-to-calendar-buttons/example.html%0ADTSTART:20230516%0ADTEND:20230517%0ASUMMARY:Masterclass - Delivering Exceptional Customer Experiences%0ADESCRIPTION:<p><img alt="customer" data-entity-type="file" data-entity-uuid="a5aaa0f2-cfe4-472a-94c5-a33dfe7c3408" src="/sites/default/files/inline-images/Template-Masterclass-00.jpg" /><br />
In today’s business landscape, delivering exceptional customer experiences has become a key differentiator for companies looking to stand out in a crowded market. Companies that prioritize their customers and create a culture of service excellence are more likely to foster long-term relationships and drive business growth. This masterclass is designed to help business leaders understand how to put customers at the center of their growth strategy. During the session, attendees will gain insights into best practices for delivering exceptional customer experiences that drive business success, including building a customer-centric organization, empowering employees to provide outstanding service, and leveraging novel technologies to measure and improve service delivery.</p>
<p>The masterclass will begin by defining what it means to be customer-centric, why it is important for business success, and what are the key challenges to get there and how to overcome them. We will focus on the importance of empowering employees to deliver outstanding service and discuss the criticality of leadership in creating a culture of customer service excellence. Finally, we will explore the role of novel technologies in measuring and improving service delivery and discuss the latest tools and technologies for enhancing the customer experience, including AI and automation. During the masterclass, we will see several examples of best practices from leading organizations.<br />
</p>
<p><strong>Event Details</strong></p>
<ul>
<li>Day: Tuesday, May 16, 2023 </li>
<li>Venue: HEC Paris in Qatar</li>
<li>Time: 5:30 PM to 7:30 PM</li>
</ul>
<p><strong>Agenda</strong></p>
<ul>
<li>5:30 - 6:30 pm Masterclass</li>
<li>6:30 - 6:40 pm Q&A</li>
<li>6:40 - 7:30 pm Networking</li>
</ul>
<p>Upon registration, attendees will receive an email containing details of the event. <br />
</p>
<p><strong>Contact Us</strong><br />
Please feel free to contact us for any further information:<br />
Email: <a href="mailto:qatar-events@hec.fr">qatar-events@hec.fr</a> | Phone: +974 4141 3200 | Web: <a href="https://www.qatar.exed.hec.edu">qatar.exed.hec.edu</a><br />
Follow us on <a href="https://www.facebook.com/HECParis.inQatar">Facebook</a> | <a href="https://www.instagram.com/hecparisqatar/">Instagram</a> | <a href="https://www.linkedin.com/showcase/hecparis-inqatar/">LinkedIn</a></p>
%0ALOCATION:HEC Paris In Qatar%0AEND:VEVENT%0AEND:VCALENDAR){kind=link}
![Apple Calendar](https://addtocalendar.com/atc/ical?utz=330&uln=en-US&vjs=1.5&e[0][date_start]=20230516&e[0][date_end]=20230517&e[0][title]=Masterclass - Delivering Exceptional Customer Experiences&e[0][description]=<p><img alt="customer" data-entity-type="file" data-entity-uuid="a5aaa0f2-cfe4-472a-94c5-a33dfe7c3408" src="/sites/default/files/inline-images/Template-Masterclass-00.jpg" /><br />
In today’s business landscape, delivering exceptional customer experiences has become a key differentiator for companies looking to stand out in a crowded market. Companies that prioritize their customers and create a culture of service excellence are more likely to foster long-term relationships and drive business growth. This masterclass is designed to help business leaders understand how to put customers at the center of their growth strategy. During the session, attendees will gain insights into best practices for delivering exceptional customer experiences that drive business success, including building a customer-centric organization, empowering employees to provide outstanding service, and leveraging novel technologies to measure and improve service delivery.</p>
<p>The masterclass will begin by defining what it means to be customer-centric, why it is important for business success, and what are the key challenges to get there and how to overcome them. We will focus on the importance of empowering employees to deliver outstanding service and discuss the criticality of leadership in creating a culture of customer service excellence. Finally, we will explore the role of novel technologies in measuring and improving service delivery and discuss the latest tools and technologies for enhancing the customer experience, including AI and automation. During the masterclass, we will see several examples of best practices from leading organizations.<br />
</p>
<p><strong>Event Details</strong></p>
<ul>
<li>Day: Tuesday, May 16, 2023 </li>
<li>Venue: HEC Paris in Qatar</li>
<li>Time: 5:30 PM to 7:30 PM</li>
</ul>
<p><strong>Agenda</strong></p>
<ul>
<li>5:30 - 6:30 pm Masterclass</li>
<li>6:30 - 6:40 pm Q&A</li>
<li>6:40 - 7:30 pm Networking</li>
</ul>
<p>Upon registration, attendees will receive an email containing details of the event. <br />
</p>
<p><strong>Contact Us</strong><br />
Please feel free to contact us for any further information:<br />
Email: <a href="mailto:qatar-events@hec.fr">qatar-events@hec.fr</a> | Phone: +974 4141 3200 | Web: <a href="https://www.qatar.exed.hec.edu">qatar.exed.hec.edu</a><br />
Follow us on <a href="https://www.facebook.com/HECParis.inQatar">Facebook</a> | <a href="https://www.instagram.com/hecparisqatar/">Instagram</a> | <a href="https://www.linkedin.com/showcase/hecparis-inqatar/">LinkedIn</a></p>
){kind=link}
Masterclass - Delivering Exceptional Customer Experiences
Leading Change in Healthcare
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HEC Paris Maintains its Prestigious Position as Number One in FT Executive Education Rankings 2023
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HEC Paris in Qatar Continues to Shape the Future of Business: 78 New Graduates Honored at Qatar Foundation Convocation
Doha, Qatar – May 10, 2023: HEC Paris in Qatar, a world-leading executive education ...
Why HEC Paris in Qatar?
An HEC Paris in Qatar program gives you direct access to some of the world’s most renowned faculty, all genuine leaders in their field. You will study with other exceptional individuals who, like you, currently occupy or are destined for leadership positions in public and private organizations. You will also become part of the HEC Paris alumni network. With over 60,000 members, it offers unlimited opportunities to exchange and share best practice with like-minded peers worldwide.
The learning journey does not end when you complete your program. At HEC Paris in Qatar, we will be by your side to help you achieve more than you ever thought possible, by Learning to Dare.
HEC Paris was one of the first Business Schools to receive the prestigious AMBA (Association of MBAs), EQUIS (European Foundation for Management Development) and AACSB (Association to Advance Collegiate Schools of Business) triple accreditations. They serve as a global benchmark of quality and are a guarantee of academic coherence and excellence.